We handle all returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
*Due to concerns with the current coronavirus pandemic and to ensure our items remain virus free, we are not able to accept any returns at this time if the outer envelope has been opened. Thank you for your understanding.
Do you take everything back?
DUE TO THE HOLIDAY SEASON AND MORE PEOPLE SHOPPING ONLINE THAN EVER BEFORE, SOME MAIL IS EXPERIENCING DELAYS EVEN THOUGH WE SHIP WITHIN 1-2 BUSINESS DAYS. PLEASE ANTICIPATE THIS WHEN PLACING YOUR ORDER, REFUNDS WILL NOT BE GIVEN FOR DELAYED ORDERS. WE THANK YOU FOR YOUR UNDERSTANDING.
We'll do our best to take care of you, but from time to time we cannot accommodate a return. Non-returnable items include sale/clearance items, used items, change of mind, downloaded media and gift cards.
Is there a time limit?
Yes. Please contact us within 24 hours of receipt with any concerns. If your order is then approved for a return/exchange you will receive a return authorization number and it must be placed in the mail to us within 3 days, otherwise we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original UNOPENED envelope due to current COVID concerns.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
WILL THERE BE A RE-STOCKING FEE?