We handle all returns on a case-by-case basis* with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us.
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return. Non-returnable items include sale/clearance items, used items, downloaded media and gift cards.
Is there a time limit?
There is a 14 day time limit for returns or exchanges. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact us prior to sending the item back for a return authorization number and instructions for the return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original UNOPENED packaging.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
*Due to concerns with the current coronavirus pandemic and to ensure our items remain virus free, we are not able to accept any returns at this time if the outer package has been opened. Thank you for your understanding.